L3 Escalation Services
Support that makes sense in Microsoft Cloud.
The first support model for hybrid and pure-Cloud businesses, offering –
- Confidence in growing with the right technologies
- Assurance in crisis, guaranteed
- Layered risk minimisation and containment
- Optimal Cloud investment
Technologies
Helping businesses drive greater return on investment, our specialised support model focuses on a deep understanding of select market-leading technologies:
What it is
L3 Escalation Services by Azured is a curated range of services supporting a business’ growth and investment in Microsoft Cloud.
Starting with an escalation service and proactive review, businesses can build a support model to best suit their needs, selecting from a variety of coverage options and add-on services.
L3 Escalation Services by Azured will drive value for any business at any stage of Cloud adoption.
What
- Cloud expertise on-demand
- Guaranteed response time
- Scalable, cost-effective support
- Decision analysis
How
- 24/7 or 8/6 reactive service monitoring
- Resource augmentation
- Support from Dev, Data, Security, Platform, Infra and M365 skill sets
- Consultative, value-add approach
What
- Expert advice specific to your business need
- Plan ahead to avoid P1 instances
- Stay up to date on product changes
- Security posture enhancements
- Sprawling Cloud cost issues
- Address business and technology risks
How
- Monthly virtual meeting at a time that suits you
- Review of pressing and emerging issues
- Dedicated time with a variety of Cloud experts
- Vulnerability Assessments
- Rightsizing and availability review
- Any and all questions answers
What
- Build your own managed service
- Monitoring enhancements as an environment changes
- Address a variety of concerns
- Prioritised support
How
- Bolt on support packs
- Monitoring
- Microsoft Sentinel Management and Response
- Cloud Optimisation and Review
- System and Security updates
Personalised support from a devoted team
Value
Peace of Mind
Future-Proof
As our name suggests, we’re Azure specialists. While other partners go wide across Cloud, our award-winning team of experts go deep into Microsoft Azure and M365. We focus on making our customers’ digital transformation journey as smooth as possible, all without compromising on quality.
“Azured have gone above and beyond. The team are responsive, knowledgeable and readily available to provide support and advice. They have been a true partner to work with. We know nothing is ever a problem which gives us confidence they will get the result we need and we genuinely enjoy the collaboration.”
Zack Chisholm, Bega Cheese Pty Ltd
Awards and Recognition
Telstra Enterprise Partner Awards 2022 WINNER
Microsoft Cloud Infrastructure Partner of the Year
Azure Advanced Specialisation
Since 2021
Telstra Enterprise Partner Awards 2022 Finalist
Cloud Partner of the Year
Certified Gold Microsoft Partner
Since 2017
Telstra Enterprise Partner Awards 2021 WINNER
Cloud Partner of the Year
Telstra Partner Awards 2020 Finalist
Telstra Enterprise Innovation Award
Telstra Enterprise Partner Awards 2021 Finalist
Microsoft Partner of the Year
Telstra Microsoft Partner of the Year 2018
Highly Commended