L3 Escalation Services

Support that makes sense in Microsoft Cloud.

The first support model for hybrid and pure-Cloud businesses, offering –

  • Confidence in growing with the right technologies
  • Assurance in crisis, guaranteed
  • Layered risk minimisation and containment
  • Optimal Cloud investment


Helping businesses drive greater return on investment, our specialised support model focuses on a deep understanding of select market-leading technologies:

What it is

L3 Escalation Services by Azured is a curated range of services supporting a business’ growth and investment in Microsoft Cloud.

Starting with an escalation service and proactive review, businesses can build a support model to best suit their needs, selecting from a variety of coverage options and add-on services.

L3 Escalation Services by Azured will drive value for any business at any stage of Cloud adoption.


  • Cloud expertise on-demand
  • Guaranteed response time
  • Scalable, cost-effective support
  • Decision analysis


  • 24/7 or 8/6 reactive service monitoring
  • Resource augmentation
  • Support from Dev, Data, Security, Platform, Infra and M365 skill sets
  • Consultative, value-add approach


  • Expert advice specific to your business need
  • Plan ahead to avoid P1 instances
  • Stay up to date on product changes
  • Security posture enhancements
  • Sprawling Cloud cost issues
  • Address business and technology risks


  • Monthly virtual meeting at a time that suits you
  • Review of pressing and emerging issues
  • Dedicated time with a variety of Cloud experts
  • Vulnerability Assessments
  • Rightsizing and availability review
  • Any and all questions answers


  • Build your own managed service
  • Monitoring enhancements as an environment changes
  • Address a variety of concerns
  • Prioritised support


  • Bolt on support packs
  • Monitoring
  • Microsoft Sentinel Management and Response
  • Cloud Optimisation and Review
  • System and Security updates

Personalised support from a devoted team


Peace of Mind


As our name suggests, we’re Azure specialists. While other partners go wide across Cloud, our award-winning team of experts go deep into Microsoft Azure and M365. We focus on making our customers’ digital transformation journey as smooth as possible, all without compromising on quality.

“Azured have gone above and beyond. The team are responsive, knowledgeable and readily available to provide support and advice. They have been a true partner to work with. We know nothing is ever a problem which gives us confidence they will get the result we need and we genuinely enjoy the collaboration.”

Zack Chisholm, Bega Cheese Pty Ltd

Awards and Recognition

Telstra Enterprise Partner Awards 2022 WINNER

Microsoft Cloud Infrastructure Partner of the Year

Azure Advanced Specialisation

Since 2021

Telstra Enterprise Partner Awards 2022 Finalist

Cloud Partner of the Year

Certified Gold Microsoft Partner

Since 2017

Telstra Enterprise Partner Awards 2021 WINNER

Cloud Partner of the Year

Telstra Partner Awards 2020 Finalist

Telstra Enterprise Innovation Award

Telstra Enterprise Partner Awards 2021 Finalist

Microsoft Partner of the Year

Telstra Microsoft Partner of the Year 2018

Highly Commended

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